Return/Exchange Policy
You may return/exchange most items* within 30 days of receipt of your order for a full refund or exchange. Provided the items are in their original packaging and are in new and re-salable condition.
A 15% restocking fee may apply to any returned items and is applied to any item that shipped to you directly from the manufacturer.
Shipping charges are non-refundable. Return shipping fees are refundable only in the event of the following:
- Manufacturer's defect
- Items shipped in error
- Damaged product shipped
- Items damaged in shipping
If this is the case with the items you are returning, please contact Customer Service to assist you. If items were damaged in shipping, Customer Service will take action based on the extent of the damage. You will be required to retain all packaging so that a shipping claim can be processed. If merchandise is received damaged or defective, we request that you call Customer Service within 2 days of receipt as damaged shipping claims are time sensitive.
Non-Returnable Items:
- Used or chewed toys
- Flea and Tick Topical Treatments
- Holiday items may not be returned after the holiday or season for which they were purchased
- Items covered by Manufacturer's Warranty cannot be returned or exchanged after 7 days of receipt
*Drop Shipped Item Return
Drop Shipped items are products that ship to you directly from the manufacturer and are noted on our website as such items. This may include many of our breed specific items and dryers, or large grooming accessories. Most are either non-returnable or are subject to a re-stocking fee. Please contact our Customer Service department for more specific information regarding the return of a drop shipped item.
Many of the products we distribute including Dryers, Clippers, Grooming Tables and Crates carry a Manufacturer's Warranty. You will need to contact the manufacturer for repair or replacement as instructed by the Manufacturer's Warranty documentation accompanying the product.
If you are not sure whether the product you wish to return/exchange as damaged, or defective is covered by a manufacturer's warranty please contact Customer Service and one of our Customer Service representatives will be able to advise you and instruct you as to the procedures you need to follow.